I waited for 30 min for this guy, had my husband walk back and forth down the street several times, just in case that the guide would have moved his location without telling us, and the guide NEVER showed up.
I definitely do not recommend booking through this platform as this has already happened to me twice, but at least in the one in Strasbourg they were “kind enough” to let me know they were not coming 1 hour before the tour.
Really bad experience with this platform and it’s employees. Will never book with them again and will never recommend to anyone I know.