I booked this tour more than a month in advance. In the days leading up to it, I received several reminder emails encouraging me to prepare for the activity. On the day of the tour, I arrived at the scheduled time, expecting the guide to show up. However, no one appeared—not even 15 minutes after the starting time.
In the meantime, I found other guests who were also waiting for the same tour. Together, we called the guide using the contact number provided. He told us that it was a public holiday and that the tour was not operating, and suggested we contact his CEO for further information.
No one had the decency to inform us in advance that the tour was cancelled, despite it being fully paid for. As of now, the money has still not been refunded.
I would not recommend this tour to anyone. It was a complete lack of professionalism and a very disappointing experience.