Freetour.com failed to send our reservation to the tour operator. When he didn’t show at the designated time and place, I called. My wife and I were the only people on the trip so he was confused as to why we were calling and asking what was going on. Once he realized what happened he asked for one hour to prepare. We agreed and met him at the shop.
The guide took care of everything promptly and professionally. We had never ridden Segways and after a few minutes of training we were on our way. The trip was fairly long (2.5 hrs though we paid for only 2), and we made many stops for explanation and photos. All together we traveled about 12km.
I highly recommend this tour and tour operator, but suggest you confirm a day in advance. Also, Segways are not conducive to operators carrying backpacks or large cameras, at least not for novices.