Unfortunately, I have to give this negative review because of the lack of language skills by our guide, which made us cancel the tour. We booked 2 places on The Art of Valparaiso tour and when we arrived there were 2 guides only. None of them was listed in the guides list, which was on the internet (there were 3 different men and our 2 guides were 2 girls). We were asked by one of them which tour we wanted to do - this one or some other, that would be in a different place (we've already seen that place) - so we have told we wanted the one we have booked (we were a bit confused why do we have to decide on it again?). We were the only participants so far. In a few minutes came 5 guys, that haven't booked the tour yet - they just came to the meeting point. They have chosen the other tour. When the time come, we were told the other guide will come with us - her name was Renata (we were still the only 2 participants). She was nice and kind, but her level of English simply didn't allow us to understand too much. We are always very interested in what the guide says and we ask lots of questions. That was also this time - Renata tried to understand and answer, but unfortunately she didn't feel confident and comfortable speaking in English. We felt she wasn't prepared she will be delivering her tour in this language. It looked like she was surprised by this situation. After the first stop we decided to cancel the tour, to not make her feel uncomfortable. We don't blame her, but definitely, there was something wrong with organisational part of this. The other guide was fluent in English and instead of going with us, she went with the guys who just randomly came to the meeting point. We feel disappointed as we have lost our time and opportunity to get to know something about the city and it's great artisan culture.