We have booked a city tour for Rovaniemi many days in advance. The description of the meeting point and all other necessary information were provided very well. Nothing to say about that.
BUT.....
We waited half an hour in very cold -25C and no guide showed up. Another half hour later, we got a reply on the message when the guide would arrive and were informed, that the tour had been canceled and we some how did not get the message of cancelation. In my eyes thats not true. We got all messages but the cancelation. So we think, the guide had better things to do than guiding us through freezing cold Rovaniemi.
We are very disappointed and can not recommend this experience.