We had some technical problems communicating with our guide in advance of our tour having to do with the freetour app, but once Tatsuya realized we had been trying to reach him, he reached out to us directly(at our request) and we exchanged many emails clarifying our plans as to where we were coming from, where we would be staying after our tour, our bike rentals (saved us money and a long wait), and the route we would be taking. He really went above and beyond to make sure our experience was good. This young man has lived and worked in many places outside of Japan, yet he has family roots in Onomichi. It's a good combination enabling him to communicate if needed in several other languages beyond Japanese and English. Highly recommend.