The guide that I had was terrible. She mentioned that she had been a guide for 22 years, it did not show. Her level of English was terrible. Far too many times she did not know something basic, and added that she was not from Brugges, so did not know. I am sorry you are doing a tour of Brugges in English, and as a professional guide with over 20 years experience, it is not good enough. My suggestion is get the train yourself to Brugges - it is easy to do, and find a local tour company there