I booked an English tour to take place on April 29 on March 3. It was to take place with a guide with a certain name. The confirmation came the day prior to the tour with the name of a different guide. We showed up at the appointed time. No one showed up at the 10am start time. At around 1015 we found a guide from this company, stating there was no English tour today, only SPanish. There was no guide of the name given to us yesterday, and the original guide was no longer with the company. He offered to let us join an English tour tomorrow but we have other things scheduled. Overall, poor communication and crossed wires and the upshot is we had no tour.