Val d'Orcia Original Wine Tour From Siena

our Meeting-time was, according to the app, at 9:45 with the instruction to be there 15 Minutes earlier. we Made plans according to that. at 8:20 i get a phonecall to confirm that we are coming to the Meeting point At "street name". and i confirmed that we will be there. she tells me "okay, just to inform you the Bus will wait a Maximum of 5 minutes for you so it will go at 8:35." WHAT. i Think i may mixed the times up and everything so we rush there and i am in the phone with her Multiple Times and beg her to wait 5 more Minutes and we will be there. she says no they cant do that we are the only ones that couldnt be in time and that the Bus is gone and they cant pick up up on the way even if we are in the road they are going on. we arrived at the Meeting point and sat in a nearby Café to collect all the emails and everything we got and lo and behold All our Information we got saiys 9:45! so i call them and demand a refund. she say they cant do that because we were too late at the Meeting point. she says we have 2 options. Book another date or go to the First stop of the bus ourselfs and go on the bus there. the first stop she tells me is the whinery. its our Last day in siena and we dont have a car here so both options are Not possible and quite frankly really bold considering that it was Not our fault. but we will Not get a refund because we were Not at the Meeting point at the right time. after a lot more disscusion on the phone i realice that the Meeting point at 8:30 was in FLORENCE! i try to explain to her that we are in siena and maybe we talk about the wrong Tour the whole time or the first stop is in fact Not at the whinery but at siena to pick more People up? she is adamand that that is Not the case and we just misses the Bus and can get to the whinery. end of Story: the Bus came at 9:35 and picked us up. we had a REALLY stressful morning and no breakfast. what a Start to a 9 our bustrip rest of the Trip was ok because the 2 Citys are nice. the whine tasting was more of a sales pitch