Anna was the one that was assigned to make meeting arrangements and be our guide.
We were instructed by FreeTour.com to meet Anna at stound 8:15 am. We arrived into a chaos street with tourists and guides looking for each other, blocking a street and creating heavy traffic. Anna was still Missing!!! I texted her but no replies. Only after many minutes past the meeting time, I received a text message from Jackie (Anna replacement?) and 25 minutes later he srrived to pick us up.
There was another issue. This one was concerning paying the balance. The guide (Jackie) asked me to pay the full amount, not counting the deposit I had made. FreeTour told him that the downpayment was the commission and that I still owed the full price. Nonsense!!
I wanted to add that Jackie was a fantastic guide and we enjoyed him tremendously.